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Support & Diagnostics overview

The Support & Diagnostics dialog gives you a single place to control diagnostic logging and inspect the live log. Open it from Help > Support.... No radio connection is required.

How it works

The dialog has three areas: a logging control panel at the top, a log viewer in the middle, and a row of action buttons at the bottom.

Diagnostic Logging panel

The top group, labeled "Diagnostic Logging", lists every available logging category as a checkbox. Each checkbox enables or disables messages from that subsystem as AetherSDR runs. Changes take effect immediately — you do not need to restart.

Log viewer

Below the category panel, a read-only text area displays the most recent log entries. The log file path is shown above it; the current file size is shown on the right of the same row. The viewer holds up to 2000 lines. Use Refresh to reload the file on demand.

Action buttons

The button row at the bottom provides the following controls:

Button What it does Notes
Enable All Turns on every logging category at once.
Disable All Turns off every logging category at once.
Refresh Reloads the log file into the viewer.
Clear Log Truncates the current log file. This cannot be undone.
Open Log Folder Opens the log directory in your OS file browser so you can copy or attach multiple files.
Close Closes the dialog.

Indicators

Indicator What it shows Notes
Log file size Current size of the active log file, displayed to the right of the log path label.
Instructions (report-an-issue how-to) Rich-text block pointing the user to Help > File an Issue for bug reporting once the relevant logging categories have been enabled and the problem reproduced. New in v26.8.4: the Reset Settings and File an Issue buttons were removed from this dialog — they now live directly on the Help menu.

Tips

  • Enable only the categories relevant to the problem you are chasing to keep the log readable.
  • Click Clear Log immediately before reproducing a bug so the log contains only the relevant sequence of events.
  • If you use File an Issue (now on the Help menu), the diagnostic prompt is pre-filled with your system information and a support bundle is created automatically. Paste it into any AI assistant listed in the follow-up dialog, describe what went wrong, then use the AI's output as your GitHub issue body.
  • The log folder opened by Open Log Folder is the same folder where support bundles are saved when you use File an Issue, so you can drag both the log and the bundle into a GitHub issue in one step.
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